6 Jan
2014

Key IP issues in outsourcing

The idea of outsourcing has existed for hundreds of years. Outsourcing occurs when a firm allocates responsibility for an internal business function to an external service provider; it is used as a strategic management option, rather than just a cost-cutting measure. Potential targets for outsourcing include: • information technology; • business processes; • manufacturing; • data centre management; • application management; • human resources and/or selected human resources functions; and • customer service/call centres.